RETURN POLICY
Buyers Remorse? No problem! Learn more about how to return your bag.
LOOKING TO EXCHANGE OR RETURN?
We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your JuJuBe Order Confirmation email or Packing Slip. Got it? Then lets get started!
- Here at JuJuBe, we make returns simple. Here’s how it works:1) You have 30 days from your original order date to return your JuJuBe purchase as long as it isn’t a final sale or clearance item. Shopping for print placement is strictly forbidden. If you refuse your delivery, please know that it can take up to 60 days for your order to be returned to our warehouse and we are unable to process your refund until your order has been received by our warehouse.2) All returns must be in new condition with all tags attached and unused. While we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though including our Pre-Loved website!3) Submit your return request above at our Loop Returns portal.4) Drop you package off at USPS using our discounted label. Be sure to get a receipt after dropping off your package.
JuJuBe is not responsible for goods that get lost in transit if a trackable method is not used! Please note that it takes up to 7 business days for your return to be checked in once it is received at the warehouse. Once checked in, you will be refunded. Returns over $250.00 are subject to a 15% restocking fee. - To get your package ready:
- 1. Create your return here. You are responsible for the cost of shipping however we offer a highly discounted label that will deducted from your refund.
- 2. After packaging your item and dropping it off at the carrier designated on your label, usually USPS, get a receipt as proof. JuJuBe is not responsible for lost packages.
- 3.Orders must be returned within 30 days of the delivery date. Refunds are generally issued 7 days after receipt of the item at our warehouse. From there, it may take 5-7 business days depending upon your bank before the refund hits your account.
- Please contact Customer Service for questions regarding the return label.